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1.5 Based on 35 reviews
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  • Customers like
    • Interest rate 1
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    • When i joined they refinanced 3 auto loans for me 1
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    • Customer service 7
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Very inconsistent in loan decisions.Was turned down for auto even though I paid NFCU on or before date required.I went to USAA for that car loan and was approved in a matter of minutes with no money down AND they over nighted the check to me via FED EX.Had a car that was financed with NFCU and it was in car accident and declared a total wreck.Insurance company paid NFCU $16238 leaving me with a $4634 balance.I called NFCU and applied for... Read more

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AFTER PAYING ALL NF LOANS and CREDIT CARD ON TIME FOR YEARS... I NEEDED TO TEMP RAISE MY CC LIMIT while waiting for my new job first check from a school dist which like all other school dists only pays monthly... I WAS REFUSED over 5 times and told that it was Federal Laws governing their loan policies... PURE BULL *** ! SO... apparently paying on time counts for nothing with the back room anal boys at NF ! Now, since I was unable to cover my... Read more

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I called in to put a stop payment on a bill pay. Not aware of the time frame it takes for nfcu to actually send the payment, the repeatability representative told me she was going to charge me a $20 stop check fee? I told her that was unacceptable, she then transferred me to her Manager "anthony" who was very rude and extremely unprofessional and told me he was going to stop the payment if i didn't want to pay the fee?? NFCU REFUSED A STOP... Read more

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They have no communication throughout departments at all. I have a car loan that i pay every month i asked to change the due date since it conflicts with other bills but they cant, which i understand. THEY suggested i split the payments between 2 weeks. I let them know the second payment would be after the due date. THEY said that would be fine and it would be noted on my account to avoid any issues. That was a YEAR ago and every month they levy... Read more

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NAVY FEDERAL HIRES UNPROFESSIONAL EMPLOYEES THAT ILLEGALLY SHARE YOUR PERSONAL FINANCIAL INFORMATION WITH PEOPLE IN THE COMMUNITY. AFTER FILING A COMPLAINT THEY DO NOTHING AND THEY ALLOW THIS EMPLOYEE TO CONTINUE TO WORK THERE. NO ONE SHOULD HAVE TO EXPERIENCE THIS INVASION OF PRIVACY. THIS IS A FEDERAL CRIME. I SUPPOSE NAVY FEDERAL DOESN'T THINK THERE WILL BE REPERCUSSIONS, WELL THINK AGAIN. BECAUSE I WILL TELL THE WORLD 100 TIMES OVER UNTIL... Read more

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I think they must have a lot of inexperienced people working there. I just got off the phone with a woman who explained I can't log into my account because i deposited a check that is being held until it clears. Which I understand the reason for a hold on a check. It is a check from a business I haven't used before. However, she explained to me that my accounts would be locked until the check has cleared. My account has been locked for 5... Read more

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Absolute nightmare to deal with. I have purchased 3 homes before meeting my husband each with a different bank with absolutely no issue. My husband is retired Navy and has banked with NFCU for 20 years. We chose to go with a VA mortgage through them as he already banked with them when we decided to by a home together. We got preapproved on April 6th and submitted the home we wanted to purchase on April 7th as we had been shopping around before... Read more

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I stopped payment on a check on a Tuesday and was charged a $20 stop payment fee. On Thursday I was charged $29 for nsf, for the fee I stopping payment on. Then $25 for a charge that went through to that merchant Then 2 days later I received another $29 fee for the same stop payment!! I contacted them and they said I didn't stop it on time. But they took my $20 for stop payment plus $29 each for nsf!! Ripe off and they said they are not at... Read more

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I waited in a long line while waiting for them to take care of one particular lady who stayed at the counter for a whole 20 minutes. If a customer has something complicated to take care of, why not ask that person to step aside and wait for a person at the desk to help them, and take care of the next person in line. All i wanted to do was make a simple deposit thats all but had to wait a long time in a long line. The line was out the door! There... Read more

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I would not recommend NFCU only because they treat their clients like ***. The title company provided the title work for closing and the loan officer knowing that I would like to close at a certain time willfully set the closing date that is convenient for her and then went on leave. This is crazy. Some of these employees lack professionalism. I am suppose to close on April 15, 2016. The processing agent is out of the office until April 14th... Read more

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