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2.8

Very inconsistent in loan decisions.Was turned down for auto even though I paid NFCU on or before date required.I went to USAA for that car loan and was approved in a matter of minutes with no money down AND they over nighted the check to me via FED EX.Had a car that was financed with NFCU and it was in car accident and declared a total wreck.Insurance company paid NFCU $16238 leaving me with a $4634 balance.I called NFCU and applied for personal loan for that amount and was turned down.This is how you treat a customer who paid on or before due dates and in most cases paid more then what was due.Great way to treat a customer.I hope USAA kicks your *** in the future and you are left wondering what happened.

Reason of review: Poor customer service.

Monetary Loss: $4634.

Preferred solution: Let the company propose a solution.

Navy Federal Credit Union Pros: When i joined they refinanced 3 auto loans for me.

Navy Federal Credit Union Cons: Turned me down on loans, Unable to speak to anyone, Heartless skinflint inflexability.

Location: Lancaster, New York

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