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With the help of grant money, Navy Federal Credit Union gave me a mortgage commitment in May for a refinance, keeping the loan open through September when they finally agreed to a closing date, after raising the interest rate, because the loan had been open too long. (I believe the law has a 30 day period to decide to finance or deny a loan.) After jumping through hoops, submitting the same documentation numerous times, the closing finally happened on September 2.

My new mortgage was to begin in October, however I was to wait for my voucher booklet to make the payment. The original mortgage NFCU had with me and my ex was closed. In mid-October, NFCU reopened the original mortgage, demanding three months mortgage, refusing to acknowledge the contract they had entered into with me on September 2. They pretended like it never happened, even though, both myself and the HUD counselor had copies of all the new mortgage from the closing.

NFCU initially told me my ex husband did not sign the deed so the refinance did not go through. When I told them I saw the signed deed, they said he signed it wrong. Again I told NFCU they were lying, that was a simple signature and acknowledgement. Next NFCU told me it was the transfer documents that were signed incorrectly, but they refused to send them back to either of us, for our attorneys to correct.

(I don't believe anything was signed wrong, as we both had attorneys with us when the deed and transfer documents were signed.) NFCU refused to tell me the real reason they backed out of the refinance and has refused to work with me on the original mortgage, instead, choosing to harass me with telephone calls to demand money. From the time of the refinance, all paper statements or documentation or any type stopped. NFCU said I must have changed my address because everything was being returned to them in the mail. They also stopped my online access to accounts, so I had no idea what was happening with any accounts.

After a few months and no cooperation with NFCU, I tried to make payments on the original mortgage. NFCU took the money, but refused to apply it as a payment against the account. They instead mailed Foreclosure notices to me. Isn't it amazing how foreclosure notices can make it to me through the mail but no other documents ever managed to make it to me after my closing on September 2.

I even had one representative tell me over the telephone that I must have moved. So here I sit, after being at a Court Conference, trying to work out a solution and I hear NFCU tell the Judge that they are charging me legal fees for the Court Conference. Legal fees are growing daily and NFCU refuses to send me any documents to stop the foreclosure and work with me on a repayment plan as they agreed in court. The judge gave me 15 days, so NFCU knows if they continue to ignore me during this time, the judge will sign the foreclosure notice.

The sad thing is, the original loan was for $56,000.00. NFCU has been paid over $40,000 in the 7 years I paid on the original mortgage. It's wrong for banks to charge so much interest on a mortgage so only pennies to the dollar gets applied to the principle. It's wrong for banks to back out of a signed contract.

I wonder how many other people have lost their homes because their bank decided to take it? Someday, I hope someone will hold them accountable.

Location: Rochester, New York

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My husband and I were members of NFCU for 30 years until my husband lost his job in 2008. He had worked for the same company for 28 years and was laid off just before he retired.

We had taken out a second mortage with NFCU for $120,000 for updating the house and a child in college. We tried and tried to get them to work with us, but they never returned calls, never replied to our fedex'd letters, or loan modification attemps, a series of communications regarding two short sales we were offered and refused, and they even refused to speak with our attorney. After almost a whole year of trying our best to work with them our attorney said he saw the writing on the wall and told us to first file for bancruptcy, then let the house go into foreclosure, and do not deal with the NFCU ever again. Luckily my husband got a small severence package that he received from his layoff and we bought a piece of land just outside of town in the country.

It had septic tank, water, and electricity and we put our Holiday Rambler Camper on it to live in. Next we rented a storage unit for all our funiture, packed up all our belongings, and walked away from our house. It was sold at auction for $62,000 to an investment group, but by this time it had been left to sit in the heat and humidity of the deep south, had flooded during a rain storm, and was full of black mold. I pity anyone who rents/buys it.

A year later my husband is working a better paying job in the same field, so we purchased a new house with financing by "owner" who is holding the note for 15 years @ 5% and we will NEVER use the NFCU for our banking needs again. Our son is building a log cabin on our piece of land with CD's and savings he had with the NFCU. He told us that because of what they did to us he also won't do business with them for as long as he lives, and intends to tell all his friends about how they treated us.

To top this story off the NFCU tried to come after us for the balance due on the loan six months after it sold at auction, but because we had filed for bancrupcty we were protected, and they had no recourse and couldn't sue. We think it was worth 10 years of bad credit just to see the greedy bastards get nothing from us because if they had worked with us, they would still have a viable mortgage holder with seven more years left on the original loan....Talk about ***!!!!

Guest

I also have a home mortgage through Navy Federal. The Loss Mitgation department isn't there to help.

Just to collect. Let it go to foreclosure and then get a good lawyer be prepared to fight. that's the only choice you have.

Because as you navagate all the rules for modifcation, short sale or DIL you'll find you will be rejected for the smallest of reasons. and it will go into forclosure anyway.

Guest

NFCU is committing fraudulent practices.

I too had an offer for short sale and they countered with just $2k more that the original offer.

Because they waited too long to counter or accept the original offer, the potential buyers had the right to cancel the contract.

We attempted another short sale and failed because NFCU had already began foreclosure proceedings. NOTE HOLDERS FROM NFCU BEWARE AND BUYERS CONSIDERING NFCU BEWARE!!!!

Guest

nfcu had two offers during the short sale as on offer backed out due to unforseen circumstances and the other offer they refused to entertain and immediately foreclosed and sold the house at auction. nfcu is not there for it's members regardless of its vision. nfcu never mentioned what the property went for at auction and to make matters worse they have stopped all communication and refuse to show documents.

Guest

I also lost a house to Navy Federal and the events and processes with lies deceitetc by the staff of Navy Federal is almost identical to what you decribe. When my house was foreclosed on I owed 254,000 and the house was sold for 278,000. I also owed 38,000 on a second mortgage funny enough that 2nd mortgage now relects as closed on both my credit report with a balance of zero but the bank is telling me that I still owe them 38,000 although my accounts don't reflect it and I have seen no documentation of it.

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