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2.8

All accounts closed and no information or assistance given to rectify situation. I've been a a Navy Federal member for a few months now and was very pleased with organization and customer service up until now.

I recently attempted to participate in a savings certificate that resulted in my world being turned upside down. I followed all directions given and submitted all information requested in hopes to have savings certificate initiated. After following up 2 days later I was told my account was restricted and that I needed to request access via email and pay insufficient check fees. I completed both tasks immediately and was advised to wait for a response.

I called to assess situation after a week when I was placed on hold almost an hour and dealt with several obnoxious security customer service personnel. They rudely told me several times my account was permanently restricted, I must pay off credit card and when complete I can withdraw money from my savings account. I asked several times what caused this and how I could fix when someone finally told me the checks I attempted to wirelessly transfer appeared fraudulent and there's nothing I can do to reopen or appeal decision. I begged to speak with anyone that could assist me with dilemma when I was rushed off of phone and had it eventually hung up.

I later spoke with my other financial organization who was confused as I was and only apologized for situation and reported no attempts of collecting money from Navy Federal. When attempting to resolve situation no one from Navy Federal has been able to answer my questions politely or assist me in providing what ever possible documents needed to prove no fraudulent activity was attempted. I'm unaware if the wrong account number was provided or if there was some simple misunderstanding that resulted to this. I'm very disappointed because this company refuses to assist and reports I'm no longer allowed membership.

I feel punished for something I'm unaware that I did and helpless that I can't even get a decent conversation to attempt a resolution. This closing of account has resulted in 2 inappropriate check fees, negative information on my credit, increase percentage of credit used, rewards earned for account stolen and many other harmful potential to me and my credit reputation.

Reason of review: Return, Exchange or Cancellation Policy.

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