I wanted to sign my wife up a joint user on my credit card account. In spite of filling out their form, they still managed to screw everything up.
They opened up a new credit card in my wife's name and rather than pulling up my wife's credit report, they pulled up mine.
I've had 3 instances in the past 2 years where NFCU has gone ahead and done hard credit inquiries without my permission. If it wasn't for Credit Karma, I wouldn't have known about it. Contacting the bank is about as helpful as talking to a blender to get any resolution.
It will take an act of Congress, literally, to get a resolution, or close to it. I don't understand why a bank needs to pull credit reports 1-2 times a year on their customers to make sure that they are financially sound in order to verify keeping them as a customer.
This reviewer shared experience about poor customer service and wants this business to "fix my credit report for the errors made" as the author lost $10000. This person is overall dissatisfied with Navy Federal Credit Union. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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