Navy Federal Credit Union Reviews

Title: Navy Federal Refused to Provide Documentation Supporting Credit Reporting

I have been attempting to verify information Navy Federal Credit Union is furnishing to the credit bureaus regarding a charged-off account. Rather than providing documentation sufficient to verify the reporting, Navy Federal has continued reporting the account while failing to fully explain or substantiate certain information appearing on my credit reports.

Most recently, my credit report reflects the account as charged off while simultaneously reporting the entire balance as currently past due.

When I requested documentation supporting the reported account status, delinquency information, payment chronology, and furnishing information provided to the credit reporting agencies, I was unable to obtain sufficient records to independently verify the reporting.

My concern is not simply the existence of the debt. My concern is whether the information being furnished is accurate, complete, and capable of verification. Consumer reporting has significant consequences for credit scores, lending decisions, housing opportunities, and employment screening.

Financial institutions should be able to substantiate information they furnish to consumer reporting agencies.

I have filed disputes and requested clarification regarding the reporting. Instead of receiving documentation that would allow me to verify the information, I have been forced to seek assistance from regulatory agencies.

Consumers should understand that when information appears on a credit report, obtaining documentation supporting the reporting can sometimes be difficult even when specific questions are raised about the reported account status and delinquency information.

I encourage Navy Federal to improve transparency, provide supporting documentation when requested, and ensure that consumers receive meaningful responses when they challenge the accuracy or completeness of information appearing on their credit reports.

I did NOT authorize Aspire to charge me $788. An agent ran my card without consent.

contacts me the next day asking me if its a scam AND YET IT IS HE THAT CHARGED MY CARD! is that not tellin within itself?? 3-4 hours later I purchased a legitimate $420 policy from a different agent. No insurance company would write two policies within hours for the same VIN, drivers license, and billing address.

That alone proves the first charge was not authorized. I received documents for only one policy. No one knowingly buys duplicate insurance. This is a duplicate transaction and a banking error.

The extra $358 charge is unexplained. This is fraud and I need the credit issued.

on protection this bank isn't it. on fraud thus far all i have expereinced with them is being let down and standing alone.

Military families deserve honesty and transparency, especially during a VA home loan. Our experience with Navy Federal left us stressed, confused, and without clear answers, and no family should have to go through that.

I'm sharing this to help protect other military families. If something feels off during your VA loan process or you feel misled or ignored, speak up.

Your voice matters, and reporting issues helps prevent this from happening to others. #MilitaryFamily #MilitaryLife #MilitarySpouse #MilitarySupport #VeteranFamily #MilitaryCommunity #VALoan #VALoanJourney #HomeBuyingStruggles #HomeBuyingHelp #ProtectMilitaryFamilies #ConsumerProtection #KnowYourRights #StandUpForYourself #ShareToHelpOthers #YourVoiceMatters

Listen I need my direct deposit to work...if you want me to continue to be a client there. You will need to know that my checking is my savings and my savings I do not use that account so that is the one I am being quoted over the phone and in person.

I don't know how you all can do what I have done but I really don't care!

313,213,413,314,213,213.50 is the amount my account that is nicknamed medicinal money to blow for tony C. What the *** is going on that is not anyone else's...what will you do if I tell you that everyone there had better do a good job and make it all work for everyone or people will replace you and that is where we will start.

What has happened is that my NFCU debit card card was hacked in March or April in Saigon, Viet Nam. When I got back here to Chiang Mai, Thailand where I live, I called the Navy Federal overseas number to report bogus charges made on my card.

The woman argued with me on the phone, claiming, untruthfully, that the user had to have my P.I.N. number in order to make a WD on the debit card. Later NFCU cancelled that card and did not send me a replacement. Then they blocked my online access to my account.

They used their two-step verification to shut me out. This thing allows Navy Fed to send a secret code to your email address before you can sign in. Since I had deleted that email address after it appeared that it was hacked in Viet Nam there is no way for me to reach these people to change my email address. When I have called their overseas number - 170****-**** - since then, it is always out of order.

I have written several letters to them and all have been ignored. NFCU has written to me with offers for auto loans, investment opportunities and to cancel a new credit card which they had mailed to me here, in Thailand. All of the email messages I have sent to all the NFCU email addresses that end in navyfederal.org have been ignored and now they are blocked. My "Server" is not recognized.

Two of the letters I got from Navy Fed have been about FRAUD. Now I believe they have stolen my VA disability DD $3,737.85.

On September 16th I was notified by NFCU that there was suspicious activitiy conducted on my account. When I reviewed my account, there were two dedutions of $528.94 for a total of $1,057.88.

The transactions were used on something called "Twitch". I immediately contacted NFCU and expressed to them that I didn't make those charges. Someone with a Twitch account used my information and made two transactions. I did not make these charges and did not authorize anyone else to make these charges.

My card information was compromised somewhere at one of the establishments I frequented the weekend of September 16th. I don't know anything about Twitch and I do not have an account and have NEVER been affiliated with Twitch. I don't know anyone personally that has a Twitch account. PLEASE HELP ME!!!

I've lost over $1,000 for something I did not do. As long as I've been a member with them, they're treating me like a criminal and a liar.