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I have been a customer for a very long time. Navy Federal Credit Union has the worst customer service ever. Their customer service people don't care about their customers, their jobs or anything. My credit card had unauthorize charges on it totaling over $1,000.00 and...
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1.0
#1146538
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Navy Federal Credit Union - Differnt customer service

So called navy federal cause its the wed before thanksgiving for early release of direct deposit posted for friday. They say no cant do. But my brother calls same company and they release funds. So you have to get right custmet service
#1135923
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I had over 200.00 worth of unauthorized charges taken from my acct on 11/19-11/20. I called nfcu to seek help with this situation due to my card was charged unauthorized again another 41.00 while on the line waiting to speak to a customer service rep. When I explained...
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Anonymous
Anonymous90

I called to put a stop on my credit card and I was hung up on by 2 of Navy Federal Credit Union customer service reps. They are the rudest people that I have ever delt with. T...

#1134923
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I Hardly Ever Use NFCU, So I Decided To Use Them For The First Time Ever To Pay Bills. Well 3 Times Within The Last 2 Weeks, They Charged Me A $29.00 NSF, When The Money Was In There! They Had To Reverse It Twice, But Lied And Said The Funds Weren't In There! This Time...
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1.0
#1119737
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I tried to open a account under my dad and was told a account already exist in my name and I had to put in a claim for fraud so I did that and now 3 months later I still cant open a account because there is only one special agent working my case that does not return...
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2.2
#1109410
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All accounts closed and no information or assistance given to rectify situation. I've been a a Navy Federal member for a few months now and was very pleased with organization and customer service up until now. I recently attempted to participate in a savings...
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2.6
#1107314
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If i could give Zero Stars i gladly would. I was told Navy Federal is a good banking institution, i need to find that person that told me that, and give them piece of my mind. O had this disgusting banking institution for about 8 to 10 months. Paryt of my direct...
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1.3
#1097411
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Navy Federal Credit Union - They Sell Your Personal Data

Receiving scam telephone calls concerning my NFCU home loan. I'm careful with whom I share my cell phone number with. The loan processors were rude in correspondence not realizing they were speaking with the client.
#1093377
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I went into the Cameron, NC (Highway 24-87) location when I tried to schedule automatic transfer of funds from one business to another but when I entered the requested info I received a message that said I needed to contact Navy Federal. I decided to go to the Cameron,...
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#1088203
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I joined NFCU 1968 while on active duty. I have used them ever since for car loans, home improvement loans, Visa Credit Card. Certificate of Deposits, Automotive financing. I have had one occasion that I had a small issue. It was resolved in about 30 minutes by a...
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4.5
#1078250
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