filters
state:
Show
city:
Show
product:
Show
I called in to put a stop payment on a bill pay. Not aware of the time frame it takes for nfcu to actually send the payment, the repeatability representative told me she was going to charge me a $20 stop check fee? I told her that was unacceptable, she then...
Read more
1.0
#873349
Reply to reviews
They have no communication throughout departments at all. I have a car loan that i pay every month i asked to change the due date since it conflicts with other bills but they cant, which i understand. THEY suggested i split the payments between 2 weeks. I let them know...
Read more
1.0
#871209
Reply to reviews
NAVY FEDERAL HIRES UNPROFESSIONAL EMPLOYEES THAT ILLEGALLY SHARE YOUR PERSONAL FINANCIAL INFORMATION WITH PEOPLE IN THE COMMUNITY. AFTER FILING A COMPLAINT THEY DO NOTHING AND THEY ALLOW THIS EMPLOYEE TO CONTINUE TO WORK THERE. NO ONE SHOULD HAVE TO EXPERIENCE THIS...
Read more
1.0
I didn't like
  • Criminal act committed against me
#860183
Reply to reviews
I think they must have a lot of inexperienced people working there. I just got off the phone with a woman who explained I can't log into my account because i deposited a check that is being held until it clears. Which I understand the reason for a hold on a check. ...
Read more
Anonymous
Anonymous

File your complaint against Navy Federal at: https://www.federalreserveconsumerhelp.gov/about/consumerhelponline.pdf

2.0
I liked
  • Interest rates
I didn't like
  • Illegal banking practices
#857532
Reply to reviews
Absolute nightmare to deal with. I have purchased 3 homes before meeting my husband each with a different bank with absolutely no issue. My husband is retired Navy and has banked with NFCU for 20 years. We chose to go with a VA mortgage through them as he already...
Read more
Anonymous
Anonymous

My wife and I are experiencing the same issue right now. We submitted our loan application 2-3 weeks ago and still nothing. Come to find out, our loan officer Ruth Ayola qui...

Anonymous
Anonymous

This sounds EXACTLY like what we are experiencing right now! I would have never in my wildest dreams, ever thought Navy Federal Credit Unions "mom and pop hometown financial ...

2.4
#848894
Reply to reviews
I stopped payment on a check on a Tuesday and was charged a $20 stop payment fee. On Thursday I was charged $29 for nsf, for the fee I stopping payment on. Then $25 for a charge that went through to that merchant Then 2 days later I received another $29 fee for the...
Read more
1.0
#840847
Reply to reviews
I waited in a long line while waiting for them to take care of one particular lady who stayed at the counter for a whole 20 minutes. If a customer has something complicated to take care of, why not ask that person to step aside and wait for a person at the desk to help...
Read more
1.3
#830557
Reply to reviews
I would not recommend NFCU only because they treat their clients like ***. The title company provided the title work for closing and the loan officer knowing that I would like to close at a certain time willfully set the closing date that is convenient for her and...
Read more
2.0
I liked
  • Interest rate
I didn't like
  • Inept mortgage department
  • Inept mortgage department annapolis
#827962
Reply to reviews
Just for the record I no longer use NFCU for anything....even closing all accounts and getting what was left in my accounts was a hassle. I ended all business dealings with them May 2013, but anm still dealing with their nonsense today (March 2015). I had an auto loan...
Read more
1.0
I didn't like
  • Customer service
  • Lies
  • Unable to speak to anyone
#806237
Reply to reviews
Buyer Beware! I am a Retired Naval Officer and been with NFCU for 16 years. I asked for help in consolidating my loans after I retired from the Navy, and they were all to glad to place me into a 17.9% (regardless of my 769 FICO score and multiple sources of income,...
Read more
#800094
Reply to reviews