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Navy Federal Credit Union Account Review

Ive been unable to login to my account mulitple times on my mobile app. Not only have i not been able to access my mobile app ive tried to contact navy federal and no one would answer. This all started when i started to fall behind on one of my car loans.
1.3
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#935774
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This company is not as it state to come work for or to be a member. This is the worse customer service job i have ever worked for and the most degrading job. They say things to pull you in and once in you have some manager that will treat you like *** and want you to...
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#935281
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Had an "assistant mortgage officer" call today to ask how my house hunting process was going. I informed her that obviously I wasn't doing well since I submitted a signed purchase agreement on a house almost two weeks prior and all inspection reports and requested...
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Anonymous
Anonymous

Navy Federal screwed me out of my dream home this week because they pre-approved us at one offer then completely changed the offer when it was time to put it towards a home. I...

2.6
I liked
  • Interest rates
I didn't like
  • Wasting my time
  • Costing me time and money
#932909
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I can not believe that an organization that claims to be there for service members are forcing chipped cards on their customers. I can't believe we are being forced into this scam
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Anonymous
Nikki

They does not give there member any choices when it comes to what they dont want to have force product on member. Some of the MSR that you speak with have the nastiness attitu...

#931730
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worst experience ever! loan processor was impossible to get ahold of, awful with communicating the process/timeline. the only time she would respond would be when i had my local branch manager contact her manager and then suddenly - voolah! communication. after i gave...
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2.2
I liked
  • Local branch
  • Interest rate
I didn't like
  • Wasting my time
  • Scammed me
  • Inept mortgage department
#929768
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soooo I have been banking with them for almost 10 years. Got a car loan for like 3.5% and in 10 min with the check ready the next morning. I am going through a pre-approval with them....and I have never been so disregarded and flaked on in my life ..... my loan...
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Anonymous
Anonymous

Shenanigans! You can say that again. Who knew! I know now and I'm done with them.

Derwood, Maryland
#927287
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Very inconsistent in loan decisions.Was turned down for auto even though I paid NFCU on or before date required.I went to USAA for that car loan and was approved in a matter of minutes with no money down AND they over nighted the check to me via FED EX.Had a car that...
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2.9
I liked
  • When i joined they refinanced 3 auto loans for me
I didn't like
  • Heartless skinflint inflexability
  • Unable to speak to anyone
  • Turned me down on loans
#899515
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AFTER PAYING ALL NF LOANS and CREDIT CARD ON TIME FOR YEARS... I NEEDED TO TEMP RAISE MY CC LIMIT while waiting for my new job first check from a school dist which like all other school dists only pays monthly... I WAS REFUSED over 5 times and told that it was Federal...
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Anonymous
Anonymous

I have been a member for over 13 years and susccessfully/timely paid off 6 loans with them. I'm now being given the shaft over a rental property that I can no longer afford an...

Anonymous
your daddy

you are a an ***.. learn how to manage your money instead of relying on a credit card increase.. you are a joke. making payments on time doesnt raise your credit, it just doe...

2.3
I didn't like
  • Heartless skinflint inflexability
#891439
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I called in to put a stop payment on a bill pay. Not aware of the time frame it takes for nfcu to actually send the payment, the repeatability representative told me she was going to charge me a $20 stop check fee? I told her that was unacceptable, she then...
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1.0
#873349
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They have no communication throughout departments at all. I have a car loan that i pay every month i asked to change the due date since it conflicts with other bills but they cant, which i understand. THEY suggested i split the payments between 2 weeks. I let them know...
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1.0
#871209
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