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Very inconsistent in loan decisions.Was turned down for auto even though I paid NFCU on or before date required.I went to USAA for that car loan and was approved in a matter of minutes with no money down AND they over nighted the check to me via FED EX.Had a car that...
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2.9
I liked
  • When i joined they refinanced 3 auto loans for me
I didn't like
  • Turned me down on loans
  • Heartless skinflint inflexability
  • Unable to speak to anyone
#899515
Reply to reviews
AFTER PAYING ALL NF LOANS and CREDIT CARD ON TIME FOR YEARS... I NEEDED TO TEMP RAISE MY CC LIMIT while waiting for my new job first check from a school dist which like all other school dists only pays monthly... I WAS REFUSED over 5 times and told that it was Federal...
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Anonymous
your daddy

you are a an ***.. learn how to manage your money instead of relying on a credit card increase.. you are a joke. making payments on time doesnt raise your credit, it just doe...

2.3
I didn't like
  • Heartless skinflint inflexability
#891439
Reply to reviews
I called in to put a stop payment on a bill pay. Not aware of the time frame it takes for nfcu to actually send the payment, the repeatability representative told me she was going to charge me a $20 stop check fee? I told her that was unacceptable, she then...
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1.0
#873349
Reply to reviews
They have no communication throughout departments at all. I have a car loan that i pay every month i asked to change the due date since it conflicts with other bills but they cant, which i understand. THEY suggested i split the payments between 2 weeks. I let them know...
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1.0
#871209
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NAVY FEDERAL HIRES UNPROFESSIONAL EMPLOYEES THAT ILLEGALLY SHARE YOUR PERSONAL FINANCIAL INFORMATION WITH PEOPLE IN THE COMMUNITY. AFTER FILING A COMPLAINT THEY DO NOTHING AND THEY ALLOW THIS EMPLOYEE TO CONTINUE TO WORK THERE. NO ONE SHOULD HAVE TO EXPERIENCE THIS...
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1.0
I didn't like
  • Criminal act committed against me
#860183
Reply to reviews
I think they must have a lot of inexperienced people working there. I just got off the phone with a woman who explained I can't log into my account because i deposited a check that is being held until it clears. Which I understand the reason for a hold on a check. ...
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Anonymous
Anonymous

File your complaint against Navy Federal at: https://www.federalreserveconsumerhelp.gov/about/consumerhelponline.pdf

2.0
I liked
  • Interest rates
I didn't like
  • Illegal banking practices
#857532
Reply to reviews
Absolute nightmare to deal with. I have purchased 3 homes before meeting my husband each with a different bank with absolutely no issue. My husband is retired Navy and has banked with NFCU for 20 years. We chose to go with a VA mortgage through them as he already...
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Anonymous
Anonymous

My wife and I are experiencing the same issue right now. We submitted our loan application 2-3 weeks ago and still nothing. Come to find out, our loan officer Ruth Ayola qui...

Anonymous
Anonymous

This sounds EXACTLY like what we are experiencing right now! I would have never in my wildest dreams, ever thought Navy Federal Credit Unions "mom and pop hometown financial ...

2.4
#848894
Reply to reviews
I stopped payment on a check on a Tuesday and was charged a $20 stop payment fee. On Thursday I was charged $29 for nsf, for the fee I stopping payment on. Then $25 for a charge that went through to that merchant Then 2 days later I received another $29 fee for the...
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1.0
#840847
Reply to reviews
I waited in a long line while waiting for them to take care of one particular lady who stayed at the counter for a whole 20 minutes. If a customer has something complicated to take care of, why not ask that person to step aside and wait for a person at the desk to help...
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1.3
#830557
Reply to reviews
I would not recommend NFCU only because they treat their clients like ***. The title company provided the title work for closing and the loan officer knowing that I would like to close at a certain time willfully set the closing date that is convenient for her and...
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2.0
I liked
  • Interest rate
I didn't like
  • Inept mortgage department
  • Inept mortgage department annapolis
#827962
Reply to reviews