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Secured credit card will not become unsecured after 13 months.Even after paying on time consistently.

Called to see if my nRewards secured card could become an unsecured card. Was told no. I asked why. It's been over 1 year with all on time payments.

I was then told it will become unsecured when it's time too. What kind of response is that????? The is not the secured card I was led to believed it would be. These people clearly don't know what they are talking about.

I plan to close my account and take my business elsewhere.

Thanks for nothing NFCU.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Navy Federal Credit Union. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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